REFUNDS & CANCELLATION

From the “Refunds & Cancellation” section, you can request the cancellation of an order and submit a refund request. Contact us and ask us to cancel your order. We always refund 100% of the amount spent.

To request a refund, you will need to provide us with the following information:

• The name of the beneficiary who received the service.
• Invoice number for which you are requesting reimbursement. We advise you to have the invoice in front of you to enter the information that appears on it.
• Order date.
• Payment method used to purchase the order (reservation service).
• Confirm the email and telephone number associated with the account with which you placed the order.

You will receive all the information about the order cancellation status and your refund.