REFUNDS & CANCELLATION

From the “Refunds & Cancellation” section, you can request the cancellation of an order and submit a refund request. Contact us and ask us to cancel your order. We always refund 100% of the amount spent.

To request a refund, you will need to provide us with the following information:

• The name of the beneficiary who received the service.
• Invoice number for which you are requesting reimbursement. We advise you to have the invoice in front of you to enter the information that appears on it.
• Order date.
• Payment method used to purchase the order (reservation service).
• Confirm the email and telephone number associated with the account with which you placed the order.

You will receive all the information about the order cancellation status and your refund.

Refunds can only be issued within the accounting year in a maximum period of 1 month.