REFUNDS & CANCELLATION
From the “Refunds & Cancellation” section, you can request the cancellation of an order and submit a refund request. Contact us and ask us to cancel your order. We always refund 100% of the amount spent.
To request a refund, you will need to provide us with the following information:
- The name of the beneficiary who received the service.
- Invoice number for which you are requesting reimbursement. We advise you to have the invoice in front of you to enter the information that appears on it.
- Order date.
- Payment method used to purchase the order (reservation service).
- Confirm the email and telephone number associated with the account with which you placed the order.
You will receive all the information about the order cancellation status and your refund.